Shipping and Returns
SHIPPING AND RETURNS POLICIES
Welcome to BazarLab.it (managed by SIRIO S.r.l.). Below you will find all the detailed information on processing times, shipping methods and procedures for returning products purchased on our website that supplement the Terms and Conditions of Sale.
1. SHIPPING POLICIES
Preparation and Fulfillment Times
All orders received are processed and prepared for shipping within 1-3 business days from the time of order confirmation and acceptance.
Delivery Times and Methods (Free Shipping)
We offer Free Shipping, with tracking on all orders on our e-commerce site. Delivery times vary depending on the weight and volume of the purchased items:
📦 Lightweight and Compact Products (e.g. stickers, small accessories, wrapping kits):
Estimated delivery in 3-7 business days from the time of fulfillment.
🚚 Bulky Products (e.g. alloy wheels, bulky car/motorcycle components):
Estimated delivery in 3-10 business days from the time of fulfillment.
Useful Tips for a Smooth Delivery
To ensure that the courier can deliver your package as quickly as possible and without delays, we invite you to follow these simple steps during checkout:
- Accurate Delivery Address: Make sure to enter the complete address in every detail (Street/Square, House Number, Staircase, Floor, ZIP code and Municipality).
- Name on the Intercom / Doorbell: Check that the name or reference indicated in the order perfectly matches the one on the intercom or mailbox at the destination.
- Available Phone Number: Always enter an active mobile phone number. The courier or our customer service may contact you in case of difficulties locating the address or to coordinate the delivery.
- Inspection upon Receipt: At the time of delivery by the courier, we advise you to check the integrity of the outer packaging. In case of a damaged or tampered box, always write the wording "Accepted with reservation of inspection due to damaged packaging" on the courier's delivery note before signing.
2. RETURNS AND WITHDRAWAL POLICIES
Right of Withdrawal (14 Calendar Days)
RIGHT OF WITHDRAWAL (Art. 52 et seq. Legislative Decree 206/2005 - Consumer Code)
Pursuant to art. 52 of the Consumer Code (Legislative Decree 206/2005), the Consumer Customer has the right to withdraw from the purchase contract without having to provide any reason and without having to bear any costs other than those provided for the return of the goods, within the term of 14 (fourteen) calendar days.
The withdrawal period runs from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the goods.
For more information and to consult the official regulations relating to the Right of Withdrawal established by the Italian Consumer Code, you can visit the website of the Ministry of Enterprises and Made in Italy:
RETURN PROCEDURE AND PRELIMINARY AUTHORIZATION (MANDATORY)
⚠️ ATTENTION: Returns may not be shipped without our prior written authorization.
Return Procedure:
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To exercise the right of withdrawal, the Customer must necessarily send a formal return request via our Return Form available on the website (or by contacting support at
resi@bazarlab.it) taking care to indicate the order number and the personal details of the order. - Following the submission of the request, the Customer will have to wait for the official return instructions to be sent and for the authorization code from our customer service.
- Upon receipt of the instructions, the product must be returned no later than 14 calendar days from the communication of withdrawal.
Strict provisions on shipping and refunds:
- Lack of authorization: Returns made without our prior written authorization, or shipped using methods other than those indicated in the return instructions, will not be accepted and cannot in any way be refunded or credited.
- Shipping costs: The return shipping costs are exclusively borne by the Customer, unless otherwise agreed in writing with BazarLab.it.
CONDITIONS, INTEGRITY OF RETURNED GOODS AND REFUND
The right of withdrawal applies correctly provided that the item is returned in the same conditions in which it was received.
- Packaging: The product must be returned, if possible, in its original packaging, complete in all its parts (including any accessories, hardware, manuals and documentation).
- Wear and tear: The product must not have been used, assembled, altered or worn beyond the limit necessary to determine its nature, characteristics and operation.
- Regarding rims and car/motorcycle spare parts, returns will not be accepted for items showing signs of tire mounting, signs of tightening with bolts not present at the time of shipping, or damage resulting from improper installation.
- The refund will be issued after receipt of the product, as soon as possible within no more than 14 business days, exclusively in the same manner in which payment was made.
The Customer is responsible for the decrease in the value of the goods resulting from handling the item other than that necessary to determine its nature, characteristics and operation.
Special Condition on Used / Defective Products (Grades B, C, D)
Products marked with a defect grade (Grade B, C or D) show imperfections and signs of wear expressly highlighted in the photos and product sheets. Acceptance of the mandatory checkbox during purchase constitutes acknowledgment of the reported defects, which therefore cannot constitute a reason for return due to alleged non-conformity. The right of withdrawal within 14 days as specified above remains reserved, provided that the product has not been further worn or altered.
APPLICABLE LAW AND COMPETENT COURT
These General Terms and Conditions of Sale are governed by Italian law.
For any dispute relating to the interpretation, performance or termination of these conditions, if the Customer is a Consumer (a natural person who purchases for purposes unrelated to entrepreneurial or professional activity), the exclusive territorial jurisdiction is that of the judge of the place of residence or domicile of the Consumer themselves, if located in the territory of the Italian State.
The purchase of products on the website implies the Customer's full and unconditional acceptance of the policies linked to the Terms and Conditions of Sale: