FAQ

Frequently Asked Questions (FAQ)

Find quick answers to all your questions about orders, shipping, wear grades, wrapping, and custom digital prints.

💳 Orders and Payments

We accept the main secure electronic payment methods, including Credit and Debit Cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and advance Bank Transfer. All transactions are encrypted according to SSL security standards.

Yes, certainly. During the Checkout phase, you can select the "Request Invoice" option and enter the Company Name, VAT Number, Tax Code, and SDI Code (or PEC) for electronic invoicing.

Absolutely. Our store is managed by SIRIO S.r.l. on a PCI-DSS Level 1 certified Shopify infrastructure, ensuring maximum protection for every customer's personal and banking data.

📦 Shipping and Delivery

Order processing times vary depending on the type of product:

  • Standard Spare Parts and Accessories: shipped within 24-48 business hours.
  • Custom Stickers and Wrapping: custom production and printing generally takes 2-4 business days before shipping.

Delivery by Express Courier (SDA, BRT, DHL, or TNT) takes an average of 24-48 hours for the Italian mainland and 48-72 hours for the Islands and remote areas.

As soon as your order is handed over to the express courier, you will receive a shipping confirmation email containing the Tracking Number and a direct link to monitor the delivery status in real time.

If the packaging appears crushed or damaged at the time of delivery, we recommend that you accept the package while always adding the "Specific Inspection Reservation" on the courier's handheld device or delivery slip (e.g., "Accepting with reservation due to damaged/punctured packaging"). Immediately photograph the box and its contents and contact us promptly at info@bazarlab.it.

🏷️ Product Condition Grade Guide (A, B, C, D)

To ensure maximum transparency, we categorize all our alloy wheels, accessories, and spare parts based on their aesthetic and structural condition into 4 different Grades:

  • GRADE A (Excellent / New): Perfect product, like new or with microscopic imperfections not visible to the naked eye.
  • GRADE B (Good): Functional product with slight signs of wear, superficial scratches, or minor cosmetic defects.
  • GRADE C (Fair): Perfectly functional product but with visible cosmetic defects (e.g., curb rash on the wheel, paint abrasions).
  • GRADE D (To Be Restored / For Spare Parts): Product that has marked imperfections or requires bodywork or paintwork to return to its full glory.

We use the mandatory acceptance checkbox to protect your shopping experience and ensure that you are fully aware of the product's condition. By checking the box, you confirm that you have viewed the detailed photos of the defect, eliminating any surprises upon the package's arrival.

🔄 Return Policies and Right of Withdrawal

You have 14 business days from the date of receipt of the order to request a return. To do so, simply fill out our Online Return Form. You will receive an authorization email with detailed instructions for the return shipment.

Pursuant to Art. 59 of the Consumer Code (Legislative Decree 206/2005), the Right of Withdrawal is **excluded** for products made to measure or clearly customized (such as custom sticker kits, custom-shaped wrapping requested by the customer, and ad hoc graphics for individual vehicles).

🎨 Graphics, Wrapping, Stickers, and Advertising (MIMAKI UCJV300-160)

In our graphics workshop, we use the innovative high-end **MIMAKI UCJV300-160** LED-UV print and cut plotter. This industrial-grade printer allows us to achieve vivid colors, extremely sharp details, instant ink drying, and the ability to print with White ink and special glossy/matte finishes, ensuring resistance to weather elements and UV rays significantly superior to traditional printing.

We exclusively use Cast and thermoformable polymer vinyls of the highest quality (3M, Avery Dennison, APA, Oracal) equipped with **Air-Free** channel technology (which prevents air bubbles from forming during application). These films are designed to perfectly conform to the complex contours of car bodywork and motorcycle fairings.

Transparent protective films (PPF - Paint Protection Film) and laminated protective stickers protect the vehicle's original paint from:

  • Road debris and gravel on highways or tracks.
  • Parking scratches and scuffs.
  • Minor and moderate hail damage.
  • UV rays, tree sap, and bird droppings.

They are self-healing films (Self-Healing) that repair minor scratches with just the heat of the sun or hot water.

Yes! We specialize in vector graphics design and printing of competition and commercial liveries:

  • Rally and Track Cars: Complete high-adhesion graphics kits, resistant to high temperatures, mud, high-pressure washing, and fuels.
  • Microcars and Minicars (e.g., Fiat Topolino, Citroën Ami): Customizable partial or full wrapping kits.
  • Commercial and Promotional Vehicles: Corporate graphics installations with logos, contact details, and high-impact promotional graphics.

Thanks to the print width of up to 160 cm of our MIMAKI UCJV300-160, we create a wide range of promotional products:

  • Large Format: Road signage on aluminum/dibond, outdoor PVC banner sheets, giant advertising tarpaulins, and illuminated signs.
  • Shop Windows and Businesses: Cut vinyl or One-Way micro-perforated window graphics (which allow you to see from the inside out while maintaining privacy), wall decorations, and frosted window films.
  • Small Format: Single or sheet-fed die-cut stickers, promotional adhesive labels with millimeter-precise custom shapes.