Terms and Conditions of Sale
GENERAL TERMS AND CONDITIONS OF SALE
1. COMPANY DETAILS AND WEBSITE OWNERSHIP
The website BazarLab.it is exclusively owned and operated by:
SIRIO S.r.l.
Registered Office: Via Montenapoleone 8, 20121 Milan (MI) - Italy
VAT Number and Tax Code: 13498380966
Business Register: Milan Monza Brianza Lodi Chamber of Commerce
REA Number: MI - 2727118
PEC: bazarlab@pec.it
Customer Service Email / Contacts: info@bazarlab.it
Purchasing products on the website implies the Customer's full and unconditional acceptance of these General Terms and Conditions of Sale.2. NATURE OF PRODUCTS AND ASSESSMENT OF DEFECTS (CONDITION GRADES)
BazarLab.it sells both new and used items, refurbished items, or items with minor cosmetic imperfections (e.g., alloy wheels, car/motorcycle components, and accessories).
Products are categorized according to an objective assessment scale ("Product Grade"):
- Grade A (New): Product with no visible defects from more than 1 meter away.
- Grade B (Refurbished as New): Product with minimal defects invisible from more than 1 meter away.
- Grade C (Minor Defects): Product with minor scratches or superficial defects.
- Grade D (Minor Defects): Product with superficial scratches, structurally intact and straight.
Express Acceptance of Grade and Visual Defects
For products categorized as Grades B, C, and D, the imperfections, nicks, or signs of wear visible in the photos and described in the product pages constitute the essential characteristics of the product offered.
During the purchase process, for such products, the Customer is required to confirm acceptance of the reported defects by ticking a mandatory specific checkbox (checkbox). By completing the order and selecting the acknowledgment checkbox, the Customer expressly declares and accepts that the reported imperfections cannot be contested in any way nor constitute a lack of conformity of the item.
3. RIGHT OF WITHDRAWAL (Art. 52 et seq. Legislative Decree 206/2005 - Italian Consumer Code)
Pursuant to Art. 52 of the Italian Consumer Code (Legislative Decree 206/2005), the Consumer has the right to withdraw from the purchase agreement without providing any reason and without incurring any costs other than those provided for the return of the goods, within 14 (fourteen) calendar days.
The withdrawal period begins on the day the Customer or a third party, other than the carrier and designated by the Customer, takes physical possession of the goods.
For more information and to consult the official regulations regarding the Right of Withdrawal under the Italian Consumer Code, you can visit the website of the Ministry of Enterprises and Made in Italy:
4. RETURN PROCEDURE AND PRIOR AUTHORIZATION (MANDATORY)
⚠️ ATTENTION: Returns may not be shipped without our prior written authorization.
Return Procedure:
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To exercise the right of withdrawal, the Customer must send a formal return request using our Return Form available on the website (or by contacting customer support at
resi@bazarlab.it) and include the order number and the Customer's personal details. - Upon submission of the request, the Customer must wait for our customer service to send the official return instructions and the authorization code.
- Once the instructions have been received, the product must be returned no later than 14 calendar days from the notification of withdrawal.
Strict Provisions on Shipping and Refunds:
- Lack of Authorization: Returns made without our prior written authorization, or shipped using methods other than those specified in the return instructions, will not be accepted and cannot be refunded or credited in any way.
- Shipping Costs: The Customer is exclusively responsible for the return shipping costs, unless otherwise agreed in writing with BazarLab.it.
5. CONDITION, INTEGRITY OF RETURNED GOODS, AND REFUND
The right of withdrawal applies provided that the item is returned in the same condition in which it was received.
- Packaging: The product should be returned, if possible, in its original packaging, complete in all its parts (including any accessories, hardware, manuals, and documentation).
- Condition: The product must not have been used, fitted, altered, or worn beyond what is necessary to establish its nature, characteristics, and functionality.
- For wheels and car/motorcycle spare parts, returns will not be accepted for items showing signs of tire fitting, signs of tightening with bolts that were not present at the time of shipping, or damage resulting from improper installation.
- The refund will be issued after receipt of the product, as soon as possible and no later than 14 business days, exclusively using the same payment method as used for the purchase.
The Customer is responsible for any reduction in the value of the goods resulting from handling other than that necessary to establish their nature, characteristics, and functionality.
6. APPLICABLE LAW AND JURISDICTION
These General Terms and Conditions of Sale are governed by Italian law.
For any dispute relating to the interpretation, performance, or termination of these terms, if the Customer is a Consumer (a natural person purchasing for purposes unrelated to business or professional activity), the exclusive jurisdiction shall be that of the court where the Consumer resides or has their domicile, provided they are located within the territory of the Italian State.
Visual Representation of Products Policy
To ensure that our customers receive the purchased item in the best possible condition and to avoid opening sealed original packaging before shipping, some images in the catalog are processed or generated with the support of advanced professional Artificial Intelligence systems guided by specialized Agents.
These visual resources are for illustrative and promotional purposes only. Although they are created to represent the nature, characteristics, and finish of the item as faithfully as possible, the final image displayed on screen may show minor differences in detail compared to the actual product delivered.